Sponsored by:

GSA Partners

Cisco Services

Cisco SMARTnet Service for Rapid Problem Resolution

Cisco SMARTnet Service is an award-winning technical support service that offers direct, anytime access to Cisco engineers and an extensive range of technical resources. SMARTnet delivers rapid issue resolution, flexible device-by-device coverage, and premium service options to help maximize operational efficiency.

Cisco SMARTnet provides the following:
Around-the-clock, global access to the Cisco Technical Assistance Center (TAC)
Access to the extensive Cisco.com knowledgebase and tools
Next-business-day advance hardware replacement (premium options available for business-critical devices, such as 2-hour replacement and onsite parts replacement and installation)
Ongoing operating system software updates including both minor and major releases within the licensed feature set
Cisco OS software support to extend the life of Cisco devices with improved security, increased performance, bandwidth management, new protocol support, and greater interoperability
Proactive diagnostics and real-time alerts on select devices with Smart Call Home

Contact Us

Brenda Reynolds

Director, Government Programs